This Refund Policy applies to all purchases made on our official website, covering all cleaning and laundry care products available in our store.
We strive to provide high quality products and satisfactory shopping experiences for every global customer.
All customers are eligible to apply for a refund within the valid guarantee period if they encounter product quality problems.
Our valid refund guarantee period lasts for 60 days from the date customers receive the physical products.
Customers can apply for a full refund if the received products are defective, damaged during transportation or inconsistent with the product description.
We offer partial refund solutions for products with minor quality issues that do not affect normal use.
Refund applications due to personal dislike, improper operation or man-made damage are not acceptable.
Customers need to provide valid proof including product photos, video materials and order information when submitting refund requests.
Our professional customer service team will review all refund applications within 24 business hours.
We will communicate with customers timely to confirm problem details and provide the most appropriate refund solution.
Once the refund application is approved, the funds will be returned to the original payment account automatically.
The arrival time of the refund depends on the processing speed of the customer’s payment platform and bank system.
We do not charge any hidden handling fees or additional service fees for legitimate refund orders.
Orders that have been used excessively, abandoned or purchased through unauthorized channels will not be supported for refund processing.
If customers receive empty packages, missing items or wrong goods, they can apply for a full refund or free reshipment service.
We reserve the right to verify the authenticity of refund applications to prevent malicious refund behaviors.
Any fraudulent refund behavior will result in the termination of after-sales service and relevant order rights.
For orders with free worldwide shipping benefits, the full refund standard still applies to eligible refund situations.
We will terminate the refund right of orders that exceed the 60-day guarantee period.
We maintain fair and standardized refund rules for all global customers without regional discrimination.
We continuously optimize our refund process to make every after-sales operation simple, transparent and efficient.
